Sometimes something is so important that it just needs to be said, but how much does it need to be heard? Have you ever found yourself thinking something and by the time it reaches your mouth it comes out as something completely different? Think of any message that you want to deliver – first you formulate your thought, then you articulate that thought, and then it’s over to them, third they hear your message, fourth they process your message and fifth they respond to your message and so on. Basically any message you deliver which leads to a conversation has six places that it can all go wrong (or all right) – so look out, and maybe take the opportunity to think about where it could all go wrong before you deliver the message. And when you hear something that takes you aback, why not check in with a “did you mean to say that”?